SHIPPING

Please allow 4 business days to process an order for shipment as all items are made to order.

If you require your order to be processed within 2 days please select RUSH PROCESSING FEE at checkout.

There is a fee of $9 for rush processing.

NOTE: Processing time does not include shipping time.

All shipments go through Australia Post. 

STANDARD SHIPPING

Standard shipping for orders does NOT include tracking and may take 2-10 business days. 

Standard shipping fee’s are:

  • for 1 item $3
  • 2-4 items $4
  • 5-7 items $5

Once an item is shipped, we will hold no liability for lost or delayed items posted via regular mail shipment. 

EXPRESS POST

Express post option comes with tracking and shipping time is 1-3 business days depending on location.

Cost for this service is $11.50.

If an item is lost or undelivered through express post, a refund will be issued.

All items are shipped from Melbourne in a box to ensure safe and undamaged arrival of goods. 

Entering the correct Shipping Address is the buyer’s responsibility, please ensure to check the shipping address upon checkout and make sure PayPal or auto fill addresses are correct. Itty Bitty Cake Toppers hold no liability for delivering to incorrectly provided shipping addresses

LOCAL PICK UP

Pick up is also welcome from Keilor Downs for local buyers. 

RETURNS

Please choose your products and read the description carefully as we do not accept returns or refunds on our goods.

If you have received an incorrect product please contact us within 3 days of receiving it. Please advise us of the order number and any information about the error, including a photo. 

Once your email has been reviewed we will contact you about a replacement or refund.

There are NO returns or refunds on custom made products unless incorrect.